28-29 August 2018
Hong Kong

Conference Day Two – Wednesday 20 June 2018

8:30 am - 9:00 am Morning Refreshment and Registration

9:05 am - 9:15 am Opening Remarks from the Chairperson

9:10 am - 9:50 am Panel: Vision for The Future of The Intelligent Automation Regulatory Landscape

Lapman Lee, Co-Chair for InsurTech,FinTech Association of Hong Kong
As organizations across the maturity curve grapple with concerns of governance and internal controls for their automation efforts, their frustrations are often compounded by the regulatory environment; namely RPA regulation that have yet to catch pace with technological advances. How then, do you ensure that you’re in compliance given the lack of standardization? Join leaders for a discussion of:
·         The current regulatory landscape and its potential shortcomings
·         Standardizing governance and compliance practices across jurisdiction
· Understanding upcoming cyber risk regulations in development

Lapman Lee

Co-Chair for InsurTech
FinTech Association of Hong Kong

9:50 am - 10:30 am How to Mitigate Systematic and Business Risks from RPA Implementation

Dominic Wu, Managing Director, Senior Risk Manager Asia Pacific,BNY Mellon
A 24/7 bot works much faster than its human equivalent. However without human checking its work, there could be dramatic and catastrophic results.
·         Developing a risk assessment and control program to ensure robotic and human error are reduced at your launch stage and thereafter
·         Building a robust RPA governance framework to manage risks and increase control and security
·         Continuing risk monitoring after scaling up RPA projects organization-wide

Dominic Wu

Managing Director, Senior Risk Manager Asia Pacific
BNY Mellon

10:30 am - 11:00 am Morning Networking & Refreshment Break

For early-stage adopters:

11:00 am - 12:30 pm Round-table A: Developing the Right Strategy for IA Journey

For early-stage adopters:

11:00 am - 12:30 pm Roundtable B: Justify the ROI of RPA for Buy-in

For early-stage adopters:

11:00 am - 12:30 pm Roundtable C: Identify and Re-engineer the Processes to Design Pilot Trial
Norman Pipitone, Head of the Lean Programme,Cathay Pacific Airways

Norman Pipitone

Head of the Lean Programme
Cathay Pacific Airways

For early-stage adopters:

11:00 am - 12:30 pm Roundtable D: RPA Vendor Assessment & Selection

For mature-stage adopters:

11:00 am - 12:30 pm Roundtable E: Scale up RPA Regionally & Globally

For mature-stage adopters:

11:00 am - 12:30 pm Roundtable F: Develop RPA CoE to Centralise Automation Activities

For mature-stage adopters:

11:00 am - 12:30 pm Roundtable G: Establish Governance and Build a Pipeline of RPA Projects

For mature-stage adopters:

11:00 am - 12:30 pm Roundtable I: Natural Language Processing (NLP) and Machine Learning to Capture Unstructured Data

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:10 pm Drive a Mature Automation Programme to Deliver Major FTE Savings

Pritam Dutta, IT Business Partner, Consumer & Employee Tech,Unilever
        How to meet the C-suite ambition of a reduced cost base and FTE savings
        Manage and redefine your strategy for bot operations, bot interaction and bot security
        Introduce AI and robotics to your external clients
        Put metrics around how to manage a half human, half bot workforce

Pritam Dutta

IT Business Partner, Consumer & Employee Tech

2:10 pm - 2:50 pm Where There is Change, There is Resistance: Three Change Management Keys for Success RPA Implementation

John Booth, Senior Director, Business Process Management AP,Fresenius Medical Care Asia Pacific
RPA can lead to a dramatic shift in the employment situation. Even after your senior management endorsed the RPA initiative, it is usually the functional teams that are reluctant to the idea of automation, which could lead to failure of the RPA project.
·         Fostering a culture of trust within the company to further accelerate RPA adoption
·         Making the formal case for change including organizational and cultural aspects to help employees understand the benefits of RPA, lessen fears, and provide the guidance and support to help them cope with the organizational impacts
·         Building an RPA Center of Excellence to empower ownership and provide a better way of gathering, assessing, and managing the necessary RPA knowledge and capabilities

John Booth

Senior Director, Business Process Management AP
Fresenius Medical Care Asia Pacific

2:50 pm - 3:30 pm Afternoon Networking & Refreshment Break

3:30 pm - 4:10 pm Unlocking Data Currency with AI

Eric Thain, Managing Director Shanghai & Head of Digital China,LEWIS
Enterprises have data. Lots of data. When talking about Intelligent Automation, data is the corn issue we should wave together. Releasing the value of the data that sits across various business operations is becoming the focus to fuel digital transformation, create monetization opportunities, improve customer experience and reshape industries. Predictive analytics based on machine learning capabilities identifies and understands patterns among massive data streams and determines the right time frames for certain actions. In this presentation, we take a look at how Eric uses AI driven data analytics to help business unlock the potential of data by processing internal, external, multi-points and unstructured data, across the whole enterprise such as sales, operations, marketing, social media, e-commerce etc. By crunching the right type of data with the right approach of intelligent automation, it connects the dots and deliver actionable consumer insights to brand that drives bottom lines ROI. 

Eric Thain

Managing Director Shanghai & Head of Digital China

4:10 pm - 4:50 pm Panel Discussion: Assessing the Next Generation Automation Innovation: Surf, Swim, or Sink

Florian-Alexandre Bielak, APAC Technology Risk Management Lead, Vice President,BlackRock
So you’ve transformed your business operations and now have an army of bots and IA at your service. So what happens next?As we bring the conference to an end, whilst we don’t have a crystal ball, we do have a panel of international experts to shed some light on what we can expect to see from robotics in years to come….

·         Exploring the global and regional growth forecast for robotics and IA
·         Understanding how companies can continue to achieve ROI in the long term
·         Discussing which areas need consistent development to be successful
·         Will robots take over from humans indefinitely?
·         What will the world look like in 2028?

Florian-Alexandre Bielak

APAC Technology Risk Management Lead, Vice President

4:50 pm - 5:10 pm Closing Remarks from Chairperson & Close of Conference Day Two