28-29 August 2018
Cordis, Hong Kong

Conference Day Two – Wednesday, 29 August 2018

8:30 am - 9:00 am Morning Refreshment and Registration

9:05 am - 9:15 am Opening Remarks from the Chairperson

9:10 am - 9:25 am Vision for The Future of The Intelligent Automation Regulatory Landscape

Lapman Lee - Co-Chair for InsurTech, FinTech Association of Hong Kong
As organizations across the maturity curve grapple with concerns of governance and internal controls for their automation efforts, their frustrations are often compounded by the regulatory environment; namely RPA regulation that have yet to catch pace with technological advances. How then, do you ensure that you’re in compliance given the lack of standardization? Join leaders for a discussion of:
·         The current regulatory landscape and its potential shortcomings
·         Standardizing governance and compliance practices across jurisdiction
· Understanding upcoming cyber risk regulations in development
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Lapman Lee

Co-Chair for InsurTech
FinTech Association of Hong Kong

9:25 am - 10:05 am How to Mitigate Systematic and Business Risks from RPA Implementation

Dominic Wu - Managing Director, Senior Risk Manager Asia Pacific, BNY Mellon
A 24/7 bot works much faster than its human equivalent. However without human checking its work, there could be dramatic and catastrophic results.
·         Developing a risk assessment and control program to ensure robotic and human error are reduced at your launch stage and thereafter
·         Building a robust RPA governance framework to manage risks and increase control and security
·         Continuing risk monitoring after scaling up RPA projects organization-wide
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Dominic Wu

Managing Director, Senior Risk Manager Asia Pacific
BNY Mellon

10:45 am - 11:15 am Morning Networking & Refreshment Break

        Reviewing the business requirements and essential strategies to adopt RPA
        Defining the scope and scale of RPA investments based on the level of complexity, human intervention and frequency of tasks
        Scaling up your workforce and resources to reap the full benefits of RPA implementation
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Pritam Dutta

IT Business Partner, Consumer & Employee Tech
Unilever

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John Booth

Senior Director, Business Process Management AP
Fresenius Medical Care Asia Pacific

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Dominic Wu

Managing Director, Senior Risk Manager Asia Pacific
BNY Mellon

RPA DISCUSSION GROUPS

11:30 am - 12:40 pm Roundtable A: Making the Business Case for RPA
Jeffrey Kwong - Former Head of Business Process Optimisation, Rotam Global AgroSciences
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Jeffrey Kwong

Former Head of Business Process Optimisation
Rotam Global AgroSciences

RPA DISCUSSION GROUPS

11:30 am - 12:40 pm Roundtable B: Identifying and Re-engineering the Processes for RPA Pilots
Norman Pipitone - Head of the Lean Programme, Cathay Pacific Airways
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Norman Pipitone

Head of the Lean Programme
Cathay Pacific Airways

RPA DISCUSSION GROUPS

11:30 am - 12:40 pm Roundtable C: RPA Vendor Assessment & Selection
Vartul Mittal - Technology & Innovation Champion, Formerly Barclays, IBM, Kotak Mahindra Bank
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Vartul Mittal

Technology & Innovation Champion
Formerly Barclays, IBM, Kotak Mahindra Bank

RPA DISCUSSION GROUPS

11:10 am - 12:20 pm Roundtable D: Realising Greater Value with Intelligent Automation
Tilak Banerjee - Senior Director, Head of Global Shared Services, Conduent
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Tilak Banerjee

Senior Director, Head of Global Shared Services
Conduent

12:30 pm - 1:30 pm Networking Lunch

1:40 pm - 2:20 pm Drive a Mature Automation Programme to Deliver Major FTE Savings

Pritam Dutta - IT Business Partner, Consumer & Employee Tech, Unilever
        How to meet the C-suite ambition of a reduced cost base and FTE savings
        Manage and redefine your strategy for bot operations, bot interaction and bot security
        Introduce AI and robotics to your external clients
        Put metrics around how to manage a half human, half bot workforce
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Pritam Dutta

IT Business Partner, Consumer & Employee Tech
Unilever

2:20 pm - 3:00 pm Where There is Change, There is Resistance: Three Change Management Keys for Success RPA Implementation

John Booth - Senior Director, Business Process Management AP, Fresenius Medical Care Asia Pacific
RPA can lead to a dramatic shift in the employment situation. Even after your senior management endorsed the RPA initiative, it is usually the functional teams that are reluctant to the idea of automation, which could lead to failure of the RPA project.
·         Fostering a culture of trust within the company to further accelerate RPA adoption
·         Making the formal case for change including organizational and cultural aspects to help employees understand the benefits of RPA, lessen fears, and provide the guidance and support to help them cope with the organizational impacts
·         Building an RPA Center of Excellence to empower ownership and provide a better way of gathering, assessing, and managing the necessary RPA knowledge and capabilities
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John Booth

Senior Director, Business Process Management AP
Fresenius Medical Care Asia Pacific

3:00 pm - 3:30 pm Afternoon Networking & Refreshment Break

3:30 pm - 4:10 pm How RPA Transform Transactional Workflow & Drive Value Creation

Jeffrey Kwong - Former Head of Business Process Optimisation, Rotam Global AgroSciences
·         Identifying areas for RPA applications to transform back office operations
·         Selecting the most suitable vendors to develop application services addressing the specific process requirements
·         Integrating RPA to drive cost savings and value-add operations
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Jeffrey Kwong

Former Head of Business Process Optimisation
Rotam Global AgroSciences

4:10 pm - 4:50 pm Intelligent Automation Journey: Developing Cognitive Capabilities for Better Decision Making

Tilak Banerjee - Senior Director, Head of Global Shared Services, Conduent
While most organizations have understood the value of robotics and are at varied stages of their journey, where does an organization go from here and what does the end goal look like?
 
·         RPA COE design – evolution and models to support future business needs
·         Developing cognitive capabilities to enhance your business decision making
·         Innovative use of Bots – a shortcut to Artificial Intelligence
·         Examples areas where cognitive RPA can be applied in a Shared Service Set-up
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Tilak Banerjee

Senior Director, Head of Global Shared Services
Conduent

4:50 pm - 4:50 pm Closing Remarks from Chairperson & Close of Conference Day Two