Leveraging RPA to Drive Service Delivery Transformation & Productivity Improvements

Leveraging RPA to Drive Service Delivery Transformation & Productivity Improvements
  • Kim Yee Tang, Director - Technology & Architecture Office, from Singtel spoke about: 

    • Revisting Singtel’s RPA journey: Identify areas of RPA application, project objectives and targets
    • A look at how RPA is driving service delivery transformation and operational excellence in Singtel: From raising change ticket to customer order processing and billing for enterprise customers
    • Steps to ensuring RPA integration with existing legacy systems
    • The road ahead: Building an in-house Centre of Excellence in robotics

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