Past Presentation Slides

How Robotics Process Automation is Transforming the Procurement Back and Middle Office

How Robotics Process Automation is Transforming the Procurement Back and Middle Office

Raghu Ram, Global Real Estate & Facilities Management - Global Delivery Network, from QuintilesIMS discussed about:

  • Examining the role of RPA in procurement
  • Case study and key success factors of RPA implementation in procurement
Leveraging RPA to Drive Service Delivery Transformation & Productivity Improvements

Leveraging RPA to Drive Service Delivery Transformation & Productivity Improvements

  • Kim Yee Tang, Director - Technology & Architecture Office, from Singtel spoke about: 

    • Revisting Singtel’s RPA journey: Identify areas of RPA application, project objectives and targets
    • A look at how RPA is driving service delivery transformation and operational excellence in Singtel: From raising change ticket to customer order processing and billing for enterprise customers
    • Steps to ensuring RPA integration with existing legacy systems
    • The road ahead: Building an in-house Centre of Excellence in robotics
Progressing to the Next Level: Artificial Intelligence (AI) & Machine Learning

Progressing to the Next Level: Artificial Intelligence (AI) & Machine Learning

Mun Kew Leong, Deputy Director - Institute of Systems Science of National University of Singapore discussed about:

  • From RPA to AI: Outlining the stages and elements of RPA maturity and where we are at now
  • How can your organisation tap into of AI to progress up the maturity level?
  • Identifying risks and challenges of AI application and how to better manage them
  • Aligning people, process and technology with AI