Senior Director, Business Process Management AP
Fresenius Medical Care Asia Pacific
2:10 PM Where There is Change, There is Resistance: Three Change Management Keys for Success RPA Implementation
RPA can lead to a dramatic shift in the employment situation. Even after your senior management endorsed the RPA initiative, it is usually the functional teams that are reluctant to the idea of automation, which could lead to failure of the RPA project.
· Fostering a culture of trust within the company to further accelerate RPA adoption
· Making the formal case for change including organizational and cultural aspects to help employees understand the benefits of RPA, lessen fears, and provide the guidance and support to help them cope with the organizational impacts
· Building an RPA Center of Excellence to empower ownership and provide a better way of gathering, assessing, and managing the necessary RPA knowledge and capabilities